US Cargo, a subsidiary of PITT OHIO, is a family‑oriented transportation company serving customers throughout Ohio and Pennsylvania. We are seeking motivated individuals to join our team as a Operations & Customer Support at our Columbus, OH terminal.

Known for our success in the courier and small package industry, US Cargo is expanding our capabilities to include LTL freight while maintaining a strong commitment to safety, service, and our employees. 

Schedule

• Monday-Friday
• 9 AM Start

What US Cargo Offers

• Competitive pay
• Medical, dental, vision, and 401(k) options
• Paid time off and holidays
• A people‑first, respectful work environment
• Well‑maintained equipment and facilities

If you are looking for a company who believes in their people and strives to create a respectful, supportive work environment, US Cargo is the company for you!

Operations: Provide administrative support for all facets of the operation.

• Conduct data entry, prepare various spreadsheets/reports, prepare driver paperwork, and compile billing information.
• Answer incoming phones; be initial point of contact for the terminal for driver’s day to day inquiries and customer issues. Act as communication liaison for terminal manager; coordinate with other US Cargo terminals as needed.
• Schedule pick ups/deliveries and communicate with all involved parties for adequate follow up and resolution.
• Participate in contract preparation and assist with insuring contract compliance with independent contractor drivers.

Customer Support: Provide coordination/customer service for one of US Cargo’s largest customers.

• Direct and manage drivers assigned to this account to ensure daily pick up/delivery of product, and schedules and customer procedures are being followed.
• Problem solve - coordinate solutions to customer service delays or other procedural issues.
• Approve all driver paperwork submitted for accuracy.
• Assist (as needed) on the dock for proper sorting and inventory of warehoused products
• No work will be performed on the dock if freight includes hazardous material or needs the operation of a forklift.

• Experience with Excel and Microsoft Word
• Excellent written and verbal communication skills
• Prior experience in customer service field
• Must have valid driver’s license with fewer than 2 moving violations within last 3 years
• Must pass criminal background check
• Ability to perform dock work, including lifting 30 lbs. repetitively both above and below the waist level; pushing, pulling, bending, stooping, standing and walking.

US Cargo, a subsidiary of PITT OHIO, is a specialized and highly successful leader in the courier and small package transportation industry. US Cargo prides itself on developing transportation services and solutions to meet our customer’s needs.

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